All work
NajedNation · Marketplace
Shipping a supplier marketplace that operators actually use
2x
Operator adoption
Challenge
Suppliers abandoned onboarding mid-flow, and the product team could not tell if the issue was UX, incentives, or trust.
Solution
We combined a CRO audit with targeted product rebuilds on onboarding, verification, and first-value moments.
Results
- Operator adoption doubled within two release cycles
- Onboarding completion improved materially
- Support tickets related to setup dropped
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